AOG queue/AOG-01

BZ-24817 · Main Landing Gear Actuator

A320 HZ-AS42 · Saudia Technic · owner Yousef Al-Ghamdi

CriticalOpen twin · BZ-24817

SLA countdown

42m

Live · derived from AOG case remaining window.

Aircraft

A320 HZ-AS42

Station

JED

Part #

201-5837-0012

Stage

Customs

Blocker

Customs escalation required

Recommended intervention

AI Recommendation

Escalate to priority broker + pre-stage SV138 rebook

Customs Physical inspection ordered; broker queue exceeds remaining 42m SLA window.

BZ-24817AWB 157-88213445Risk 91SLA 42mSA-2026-884213

Escalation ladder

Current: L1 · Coordinator alert

  1. L0

    Owner monitoring

    Case owner

  2. L1

    Coordinator alert

    Ops Coordinator

  3. L2

    Desk lead

    AOG Desk Lead

  4. L3

    Ops Director

    Operations Director

  5. L4

    Executive

    CEO

Suggested next level: L3

War-room timeline

2 events
  • AOG case opened7/12/2026, 4:15:00 AM

    Main Landing Gear Actuator flagged for HZ-AS42.

    Yousef Al-Ghamdi · aog

  • Certificate of Conformity verified7/12/2026, 4:20:00 AM

    Yousef Al-Ghamdi · aog

Stakeholders

Owner

Yousef Al-Ghamdi

AOG Desk Lead

Customer

Saudia Technic

Primary account

Support

Layla Al-Otaibi

Customer Service Lead

Situation

AI Recommendation

A320 HZ-AS42 grounded at JED. Saudia Technic awaiting Main Landing Gear Actuator. Yousef Al-Ghamdi is coordinating; customs inspection.

BZ-24817AWB 157-88213445Risk 91SLA 42mSA-2026-884213

Risk · SLA breach in ~42 min

Simulated Prediction
  • Customs · Physical inspection ordered
  • AI-extracted docs awaiting verification · Customs Declaration
  • Projected ETA delay 3.5h
  • Margin leakage SAR 8,400

Next best action

AI Recommendation

Escalate to priority broker + pre-stage SV138 rebook

Customs Physical inspection ordered; broker queue exceeds remaining 42m SLA window.

Customer update drafter

AI Draft
BZ-24817AWB 157-88213445Risk 91SLA 42m