Operations Command Center

Live control of shipments, exceptions, and the team work queue

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AI Executive Briefing 91% confidenceToday · 06:30

Business Zone is handling 128 active jobs today, up 6% week-over-week. On-time performance holds at 94.2% with margin trending up to 31.4% MTD. However, 3 AOG cases are critical — BZ-24817 (Saudia Technic) is projected to breach SLA within the hour at customs. One customer, flynas, shows early service strain on the DXB-RUH lane. Recommended focus: clear the critical AOG case and pre-empt the flynas delay with a proactive update.

Active Jobs 128On-Time 94.2%BZ-24817flynas

At-Risk Shipments

93%

needs attention

SLA Breaches (24h)

21%

prevented: 5

Customs Holds

40%

avg 2.1h

Team Load

78%5%

capacity

Open

In Progress

Blocked

Overdue

Active AOG Cases

Countdown to SLA — critical first

BZ-24817

Saudia Technic

Critical

Main Landing Gear Actuator

A320 · JED

SLA remaining42m

Customs escalation requiredOpen case

BZ-24820

flynas

At Risk

APU Starter

A320neo · RUH

SLA remaining3h 00m

Confirm carrier handoffOpen case

BZ-24828

flynas

At Risk

Fuel Pump

A320 · RUH

SLA remaining4h 00m

Request DGD from shipperOpen case

Live Operations Map

Active shipments & AOG in flight

Critical At risk On track

6 in view

Exception Feed

Issues needing a decision

Exception Feed

5 open

Team Work Queue

Prioritized by due time

Team Task Queue

9 active

Live AI Insights

Predicted risks & recommended actions

AI Predictions

6 active

SLA breach in ~42 min
high
BZ-24817 · Saudia Technic
Customs inspection queue at JED exceeds the remaining delivery window for the MLG actuator.
88% confidence
1.2h carrier delay likely
medium
BZ-24820 · flynas
DXB-RUH lane reliability down 12% today; connecting flight at risk.
81% confidence
Customs hold probable
medium
BZ-24815 · flyadeal
HS code 8411.99 conflicts with declared part description — likely reclassification.
84% confidence
Account health declining
high
flynas
On-time to flynas fell to 90.4% and NPS dropped to 44 over 30 days.
77% confidence
AOG demand surge expected
medium
Saudia Technic
Seasonal maintenance cycle projects +18% AOG volume next 30 days.
73% confidence
Cost overrun risk
low
BZ-24828 · flynas
DGD delay may force premium next-flight-out rebooking (+SAR 14K).
69% confidence

Shipment Watchlist

10 active jobs, highest risk first

Job / AWB	Customer	Lane	Service	Stage	Status	Risk	AI Insight
BZ-24817 157-88213445	Saudia Technic	FRA → JED	AOG Import	Customs	Critical	91	Escalate to customs broker now — inspection queue projected to breach SLA in 42m.
BZ-24820 020-44119087	flynas	DXB → RUH	AOG Export	In Transit	At Risk	64	Notify customer of 1.2h delay; carrier reliability trending low on this lane.
BZ-24815 157-88213480	flyadeal	AMS → RUH	Freight	Customs	At Risk	61	HS code mismatch flagged — verify classification before clearance.
BZ-24828 020-44119355	flynas	BOM → RUH	AOG Import	Documentation	At Risk	58	Dangerous goods declaration pending — request DGD from shipper.
BZ-24821 176-90021334	Saudia Cargo	JED → LHR	Freight	Documentation	At Risk	57	Missing commercial invoice — auto-draft request to shipper.
BZ-24822 157-88213510	Saudia Technic	CDG → JED	AOG Import	Booking	On Track	22	—
BZ-24830 157-88213600	Lufthansa Technik	FRA → DMM	Freight	In Transit	On Track	20	—
BZ-24823 020-44119210	SAL Logistics	JED → DMM	Transport	In Transit	On Track	18	—
BZ-24831 176-90021455	Emirates Engineering	DXB → JED	AOG Export	Booking	On Track	15	—
BZ-24826 176-90021400	Saudia Cargo	SIN → JED	Freight	Intake	On Track	12	—

Volume & Margin Trend

Jobs handled this week

SLA On-Time by Lane

Top corridors