Customer Service
Proactive updates and AI-drafted customer communication
Open Cases
5 proactive
Avg First Response
SLA 15m
CSAT
last 30 days
At-Risk Accounts
needs outreach
Proactive Update Queue
Shipments AI recommends notifying customers about
Saudia Technic
criticalBZ-24817 · FRA → JED · 3.5h delay
Dear Saudia Technic team, an update on BZ-24817: we are tracking a 3.5h delay on the FRA–JED lane and are expediting clearance. We will share the next milestone within the hour.
flynas
at riskBZ-24820 · DXB → RUH · 1.2h delay
Dear flynas team, an update on BZ-24820: we are tracking a 1.2h delay on the DXB–RUH lane and are expediting clearance. We will share the next milestone within the hour.
Saudia Cargo
at riskBZ-24821 · JED → LHR
Dear Saudia Cargo team, an update on BZ-24821: the shipment requires attention and our team is actively managing it. We will share the next milestone within the hour.
flyadeal
at riskBZ-24815 · AMS → RUH · 0.5h delay
Dear flyadeal team, an update on BZ-24815: we are tracking a 0.5h delay on the AMS–RUH lane and are expediting clearance. We will share the next milestone within the hour.
flynas
at riskBZ-24828 · BOM → RUH · 0.8h delay
Dear flynas team, an update on BZ-24828: we are tracking a 0.8h delay on the BOM–RUH lane and are expediting clearance. We will share the next milestone within the hour.
Account Health
Top Accounts
by revenue YTD- SAR 14.82M
Saudia Technic
Platinum38 active · 95.1% on-time · NPS 62
- SAR 9.64M
flynas
Platinum27 active · 90.4% on-time · NPS 44
- SAR 7.31M
Saudia Cargo
Gold22 active · 96.8% on-time · NPS 71
- SAR 5.12M
flyadeal
Gold16 active · 94.2% on-time · NPS 66
- SAR 4.05M
SAL Logistics
Gold14 active · 95.5% on-time · NPS 64
- SAR 3.18M
Lufthansa Technik
Silver6 active · 92.1% on-time · NPS 55
- flynas — escalation acknowledged (12m ago)
- Saudia Technic — POD delivered (48m ago)
- Saudia Cargo — quote follow-up sent (2h ago)