AOG queue/AOG-04

BZ-24828 · Fuel Pump

A320 HZ-NS19 · flynas · owner Sara Al-Dosari

At RiskOpen twin · BZ-24828

SLA countdown

4h 00m

Live · derived from AOG case remaining window.

Aircraft

A320 HZ-NS19

Station

RUH

Part #

568-0021-004

Stage

Documentation

Blocker

Request DGD from shipper

Recommended intervention

AI Recommendation

Request Customs Declaration from shipper

Customs Declaration required for clearance; owner Sara Al-Dosari to send preformatted request.

BZ-24828AWB 020-44119355Risk 58SLA 240mSA-2026-884221

Escalation ladder

Current: L0 · Owner monitoring

  1. L0

    Owner monitoring

    Case owner

  2. L1

    Coordinator alert

    Ops Coordinator

  3. L2

    Desk lead

    AOG Desk Lead

  4. L3

    Ops Director

    Operations Director

  5. L4

    Executive

    CEO

Suggested next level: L0

War-room timeline

0 events
No escalation history yet.

Stakeholders

Owner

Sara Al-Dosari

AOG Coordinator

Customer

flynas

Primary account

Support

Layla Al-Otaibi

Customer Service Lead

Situation

AI Recommendation

flynas · BZ-24828 BOM→RUH. Blocked pending Customs Declaration.

BZ-24828AWB 020-44119355Risk 58SLA 240mSA-2026-884221

Risk · Document gap

Simulated Prediction
  • Missing docs · Customs Declaration
  • Projected ETA delay 0.8h
  • Margin leakage SAR 14,000

Next best action

AI Recommendation

Request Customs Declaration from shipper

Customs Declaration required for clearance; owner Sara Al-Dosari to send preformatted request.

Customer update drafter

AI Draft
BZ-24828AWB 020-44119355Risk 58SLA 240m