AOG Command
Every minute counts — the war room for grounded aircraft.
Overview
AOG Command is the incident room for Aircraft-on-Ground events. Everything on this workspace is optimised for minutes-to-repair: routing, sourcing, customs, transport.
Business Value
Reduces average AOG resolution time.
Aligns airline, MRO, customs and transport around one live case.
Preserves airline relationships with proactive, cited communications.
How It Works
Each AOG case aggregates part sourcing, routing options, customs pre-clearance and transport dispatch into a single command surface. The Copilot pre-drafts every stakeholder update with citations.
Workflow
- 1
Declare
Open the case with tail number, station and part.
- 2
Source
Route via nearest depot with confirmed stock.
- 3
Clear
Pre-file customs; escalate on hold risk.
- 4
Deliver
Live transport dispatch with ETA and driver contact.
Key Components
Best Practices
- ▸Open a case within 5 minutes of declaration — timers start on case open.
- ▸Send the case URL to the airline; do not paste status into email.
- ▸Use the Copilot to draft the ETA update at every leg change.
AI Insights
BZ-24817 is the primary case
Use case BZ-24817 to walk executives through the AOG demo narrative.
Frequently Asked Questions
Who can open an AOG case?›
AOG Team, Ops Director and CEO roles. Others can view.
How is priority set?›
Combination of airline tier, revenue-at-risk and time-since-declaration.