Shipment Digital Twin
The living record of every shipment — one page, full context.
Overview
The Shipment Digital Twin is the heart of the platform. Every shipment has a permanent, deep-linkable page that unifies status, timeline, documents, communications, financials, and AI recommendations in one place.
Business Value
One URL replaces a dozen tabs and an email chain.
Every stakeholder — ops, sales, finance, customer — sees the same truth.
Full audit trail: who did what, when, and why.
How It Works
A Twin binds all system-of-record data to a single object. The AI Context Rail summarises status, risk and next best action. The Customer Update Drafter turns state changes into ready-to-send messages. Every action is written to the audit trail with the operator's identity.
Workflow
- 1
Open
Deep-link from any KPI, exception, or search result.
- 2
Understand
Scan the AI Context Rail for status, risk, next best action.
- 3
Act
Draft the customer update, resolve the exception, approve the charge.
- 4
Trace
Every action lands in the audit trail with citations.
Key Components
Best Practices
- ▸Send the Twin URL, not a status update — the URL never goes stale.
- ▸Approve AI drafts explicitly; the audit trail is what makes the AI trustworthy.
- ▸Use the Related Modules panel to jump into customs or finance without losing context.
AI Insights
Cited by construction
Every AI recommendation on the Twin cites the exact field it read — click the chip to jump to the source.
Primary demo case
BZ-24817 is the canonical demonstration shipment across every surface.
Frequently Asked Questions
Can I share the Twin externally?›
Yes — with per-partner permissions. External views hide internal margin and audit data.
How long is the audit trail retained?›
Indefinitely. It's the legal record of every operational decision.